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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept a wide range of secure payment options tailored for the GCC region, including:
•Credit and Debit Cards (Visa, Mastercard)
•Apple Pay
•Google Pay
•Tabby (Buy Now, Pay Later)
•Tamara (Split Payments)
•Local bank transfers
•Additional regional methods supported via our payment gateway partner, Tap Payments
Absolutely. All transactions are encrypted using industry-standard SSL security and processed through our certified and PCI-compliant payment gateway, Tap. Your financial data is never stored or shared.
Yes. You can enter a valid discount code at checkout in the “Promo Code” field. If the code is valid, the discount will be applied immediately before payment.
If your payment fails, you will be notified instantly. You can try a different payment method or retry the transaction. Please double check your payment details and ensure that sufficient funds or credit are available.
Yes, we partner with Tabby and Tamara, which allow you to split your payments over time without interest, subject to their approval and terms.
Order Returns
We offer a 7 day return policy exclusively for items that are defective or incorrect. The return request must be submitted within 7 calendar days of receiving your order. Items must be unused, in their original packaging, and approved by our support team before returning.
To initiate a return, please email us at, info@7t7.ae or call +971 56 101 2377 with your order number, photos of the item, and the reason for return. Once your request is approved, we will send you the return instructions and shipping details.
If the return is due to a defect or a mistake from our side, 77 will cover the return shipping costs. Otherwise, the customer is responsible for all return shipping expenses.
We only accept exchanges for items that are damaged or incorrect. We do not offer size or color exchanges at this time due to the limited and exclusive nature of our products. Please contact us for assistance with your exchange request.